Terms of Service
Effective Date: September 18, 2026
Welcome to East Coast Hood Cleaning. These Terms of Service (“Terms”) govern your use of our website and the services provided by East Coast Hood Cleaning (“East Coast Hood Cleaning,” “we,” “our,” or “us”).
By using our website, requesting an estimate, scheduling service, or purchasing services from East Coast Hood Cleaning, you agree to these Terms.
1. Our Services
East Coast Hood Cleaning provides commercial kitchen exhaust and related cleaning services, which may include hood cleaning, grease filter cleaning, exhaust fan cleaning, ductwork cleaning, rooftop exhaust equipment cleaning, and related services.
The exact scope of work for each customer will be determined by the estimate, work order, service agreement, invoice, or other agreement provided for that particular job.
2. Estimates and Pricing
Estimates are based on the information available to us at the time they are provided.
Pricing may vary depending on factors such as the size and condition of the exhaust system, accessibility, grease accumulation, number of hoods or fans, required labor, and additional services requested.
If conditions are discovered that substantially change the scope of work, East Coast Hood Cleaning may discuss additional charges with the customer before performing work outside the originally agreed-upon scope.
3. Scheduling and Access
Customers are responsible for providing reasonable and safe access to the areas necessary to perform the scheduled services, including kitchen equipment, exhaust systems, ductwork, fans, and rooftop areas when applicable.
Customers should inform East Coast Hood Cleaning in advance of known hazards, damaged equipment, restricted areas, access requirements, or other conditions that could affect the service.
Service times may occasionally need to be adjusted due to weather, equipment issues, emergencies, unsafe conditions, or circumstances outside our reasonable control.
4. Customer Responsibilities
Before service begins, customers may be asked to remove or secure food, utensils, equipment, personal property, and other items located near the work area.
Customers are responsible for notifying East Coast Hood Cleaning of any pre-existing damage, malfunctioning equipment, leaks, electrical problems, structural concerns, or other known issues that could affect the cleaning process.
5. Condition of Equipment
Commercial kitchen exhaust systems may contain pre-existing wear, corrosion, damage, improper installation, loose components, deteriorated seals, electrical issues, or other conditions that become visible during cleaning.
East Coast Hood Cleaning is not responsible for pre-existing damage or defects that were not caused by our services.
If we discover a condition that may make it unsafe or impractical to continue cleaning, we may stop or modify the service until the issue can be addressed.
6. Results
We aim to provide thorough, professional cleaning services. However, results can vary depending on the age, condition, accessibility, construction, previous maintenance, and level of grease accumulation within the system.
Cleaning services do not constitute a guarantee that a property will pass any particular inspection or that a fire, equipment malfunction, or other incident will never occur.
7. Before and After Documentation
East Coast Hood Cleaning may take photographs of equipment and work areas before, during, and after service for documentation, quality-control, and recordkeeping purposes.
We will not intentionally publish images that identify a customer's business for advertising or promotional purposes without appropriate permission.
8. Payment
Payment terms will be provided on the applicable estimate, invoice, work order, or service agreement.
Customers are responsible for paying amounts due according to the agreed payment terms.
Additional work requested by the customer beyond the original scope may result in additional charges.
9. Cancellations and Rescheduling
We understand that schedules change. Customers should contact East Coast Hood Cleaning as soon as possible if a scheduled service needs to be canceled or rescheduled.
Any cancellation fee, deposit requirement, or other scheduling policy applicable to a particular job should be communicated before service is confirmed.
10. Recurring Services
Customers who choose recurring cleaning services may have service performed according to an agreed schedule.
The frequency of service may depend on the customer's operations, equipment, cooking volume, and other relevant factors.
Recurring service arrangements may be changed or canceled according to the terms of the applicable service agreement.
11. Limitation of Liability
To the extent permitted by applicable law, East Coast Hood Cleaning will not be responsible for indirect, incidental, special, or consequential damages arising from the use of our website or services.
Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.
12. Website Use
Information provided on our website is intended for general informational purposes.
You may not misuse the website, attempt to interfere with its operation, introduce malicious software, impersonate another person or business, or use the website for unlawful purposes.
13. Intellectual Property
The East Coast Hood Cleaning name, logo, website design, photographs owned by us, graphics, and original website content may not be copied, reproduced, distributed, or used for commercial purposes without permission, except as permitted by law.
14. Third-Party Services
Our website may use or link to third-party services, including website hosting, maps, payment processors, social media platforms, or other providers.
Those services may be governed by their own terms and privacy policies.
15. Privacy
Your use of our website is also subject to the East Coast Hood Cleaning Privacy Policy, which explains how information may be collected and used.
16. Changes to These Terms
East Coast Hood Cleaning may update these Terms periodically. Updated Terms will be posted on the website with a revised effective date.
17. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
18. Contact Us
Questions regarding these Terms of Service can be directed to:
East Coast Hood Cleaning
Phone: 321-464-1395
Serving Florida's Space Coast
Effective Date: September 18, 2026